FAQs

Frequently Asked Questions about Decluttering & Organising with Sorted! and what to expect.

1What locations do you work in?

I'm based in Stockport and cover the following areas for on-site work:

Stockport (including The Heatons, Bramhall, Romiley, Marple, Davenport, Cheadle, Wilmslow, Edgeley, Poynton, Woodsmoor, Handforth to name but a few)

Greater Manchester* (including Didsbury, Oldham, Warrington etc.)

Wirral*

Cheshire Region* (including Macclesfield etc.)

*additional mileage charges may apply.

Virtual Consultations and Declutter Sessions are available to ANY location

2Are you insured?

Yes

Public Liability to the value of £2,000,000

Professional Indemnity to the value of £250,000

I hold a Certificate of Registration under the Waste (England and Wales) Regulation 2011

I am registered with the ICO

Please ask if you'd like to see my documentation.

3Are you going to make me get rid of things?

Definitely not.

I will ask you questions to think about whether you need to keep anything but the decision to keep or let go is entirely up to you

4What happens to things I let go of?

It's completely your choice

While I prefer to try and stop as much as possible from ending up in landfill where your items go is your decision.

Ideally, if the items can still be of some use to someone, I would suggest sending to either a charity of your choice or put the items up for sale.

I would be happy to help take items to charity on your behalf providing they fit within the boot of my car on the day of the session.

5How much do you charge?

I charge an hourly rate for Consultations, Hands-on Help and Virtual Sessions

Consultations - £25.00 per hour.

Hands-on Help - £35.00 per hour

Virtual Sessions - £30.00 per hour

There is an additional £5.00 charge per hour if working out of hours

Hands-on Help requires a minimum of 3 hours to be booked and must be taken in one go - additional hours can be added

Mileage would be charged for locations outside of a 10 mile radius of SK2 6EU - 45p per mile.

All the time I am with you is chargeable, except for lunch breaks during longer sessions (which we would agree prior to working together)

6How long will I need?

That's very difficult to determin and very much reliant on yourself and the job at hand.

There are a whole number of factors that come into play such as the area we're working on, the kind of items we're dealing with and also your response to the whole process.

The only guarantee is that you'll get much more done with organisational support and another pair of hands than if you do it on you own.

7Do you work evenings or weekends?

Yes but there is a £5.00 increase in cost per hour

8Do I need to be there when you come for a session?

Yes but not necessarily for the duration. It all depends on what we're tackling.

Your involvement and need to be there will be discussed prior to the session.

9Will I get homework?

I like to give a little bit of homework to get you thinking about what we'll be tackling but I'd never give anything that's unachieveabIe or is essential to the job.

If you'd prefer not to have homework that's also fine too.

10What if I have to cancel our session?

I have a 48 hours notice cancellation term. If you have to cancel within that time prior to your session, full fees will apply.

If there is a likliehood you will need to either cancel or move the date please let me know as soon as possible in order to allow me to find an alternative date for you or make other arrangements.

11What records will you keep about me?

I’m registered with the Information Commissioner’s Office (Data Protection).

I keep your contact details on record and your address in my phone contacts so I can find you the first time. For my own good practice, my husband is able to view my calendar and find out where I am.

I will keep a record of our email correspondence if we have one.

12What about photos?

If you're ok with it, I like to take photos of the space we're working on before and after to showcase the progress we've made and to celebrate what's been achieved.

I don't use photographs of your home or office publically without your permission.

13Do I need to do anything prior to our session?

I will send you an email prior to our initial session informing you of what to expect and anything you may need to prepare prior to my arrival.

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